Customer Support

We have a lot of information & online support available for our products on our product websites and online support forums. Often searching for what you need on Google, eg 'ULTRADISK DVR10 USER GUIDE' or 'VELOSET INSTRUCTION MANUAL' will get you some good results and answers to common technical questions. Please try it below.

 If you need any assistance during your visit to UKet the following links may help you, but if all fails please CONTACT US and we will respond to your enquiry within 48 hours 9am-5pm Monday-Friday. 

• Contact us
  If you have a question or need some assistance about our products, delivery, pricing  or our services.
• Returns & Refunds Policy If you have a problem with anything you have purchased from us, please read this.
  
• UltraDisk Recorder Support
  
• If you need any assistance with your digital voice recorder. Manuals, Knowledge Base, Downloads and everything found on your User CD.
• Log in
  If you have already purchased something from us please log in and take a look at your order progress all details are encrypted and secured with https. If you have forgotten your password just send yourself a reminder.  
• Register
  During your checkout you will be prompted to register, it is optional, but you can later retrieve your order details.
• Retail Trade, Wholesale, OEM Solutions & VAR enquiries We supply many retailers, businesses and educational organisation globally with our www.ultradisk.co.uk Digital Voice Recorders, www.veloset.co.uk Cycle Computers, or JOYO Musical accessories pedals & tuners, please contact us for more details on how UKET Limited can supply you. We offer great trade prices that are not to be sniffed at!
• Payment and Ordering Methods Details of our payment options.
• Shipping and postal informationHow we send it, where we send it and how fast.
• Customer Support We are here to help you can ask a question direct from the item page so we know what you are talking about, or log a support ticket with us via www.ultradisk.co.uk/support-center/contact
• Privacy Policy How we store your information (very securely).
• Digital Voice Recorder Buyer GuideSome useful information.
• Recycling Electrical Products We think green and like to recycle.
• About UKET Limited Who are UKet Limited.
  
  About IMRG:
  IMRG is a membership community for the e-retail industry, whose vision is to maximise the commercial potential of online shopping. With more than 18 years experience in a rapidly-changing e-commerce market where sales continue to grow year on year, IMRG helps members to maximise business opportunities, and stay up to date with developments in the e-retail marketplace.
  
  IMRG membership comprises hundreds of retail organisations, and enterprises that supply technology and services to facilitate e-retail solutions. IMRG activities span the e-retail spectrum – from online, telephone and mobile commerce, to digital TV.
  For further details please visit: www.imrg.org
   
  About ISIS:
  Internet Shopping Is Safe (ISIS), is an online retailer accreditation program, backed by the industry and which has been running for over 8 years. During which time it has provided consumers with the confidence to shop online with retailers large and small. ISIS also acts as an intermediary between consumers and retailers should there be any unresolved issues between both parties. Over 1000 retailers now belong to the scheme giving consumers a wide range of choice through the ISIS Safe Shops directory. For further details please visit www.imrg.org/isi